Privacy Policy

01Introduction

Loved Behind LLC ("Loved Behind," "we," "us," or "our") operates the website lovedbehindworld.com (the "Site") and provides marketing services, including brand strategy, digital campaigns, social media, content, paid media and related services (collectively, the "Services").

This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have regarding that information. By using the Site or our Services, you acknowledge that you have read and understood this Privacy Policy.

02Information We Collect

We collect information in the following ways:

Information you provide directly. When you contact us by email, fill out a form, request a proposal, or work with us on a project, you may provide:

• Name and contact details (email address, phone number);
• Company or brand name, job title, and business information;
• Project details, campaign briefs, marketing assets and any other information you choose to share;
• Billing and payment-related information needed to execute contracts.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect:

• Device and browser information (browser type, operating system, screen size);
• IP address and approximate location (city/region level);
• Pages viewed, referring URLs, time spent on the Site, and similar usage data;
• Data collected through cookies and similar technologies (see Section 5).

Information related to client campaigns. In the course of delivering marketing services, we may process business contact information and aggregated audience or analytics data on behalf of our clients. In those cases we act under our clients' instructions and applicable agreements.

03How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes and proposals;
• Deliver, manage and improve our marketing Services;
• Plan, execute, measure and optimize campaigns for our clients;
• Negotiate, execute and administer contracts, invoices and payments;
• Operate, maintain, secure and improve the Site;
• Send service-related communications and, where permitted, marketing communications you can opt out of at any time;
• Comply with legal obligations and enforce our agreements;
• Detect, prevent and address fraud, abuse or security issues.

We do not use your personal information for purposes that are incompatible with the ones described above without notifying you first.

04How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers. Vendors who help us operate our business — such as hosting, email, analytics, advertising platforms, accounting and payment processing — under obligations to protect your information;
• Clients and partners. Where necessary to deliver a project (for example, sharing campaign performance data with the client whose campaign it is), and only to the extent needed for that engagement;
• Legal requirements. When required by law, regulation, legal process or enforceable governmental request, or to protect the rights, property or safety of Loved Behind, our clients or others;
• Business transfers. In connection with a merger, acquisition, financing or sale of all or part of our business, subject to confidentiality protections.

05Cookies & Tracking Technologies

The Site may use cookies and similar technologies (such as local storage and pixels) to make the Site work properly, remember preferences, and understand how visitors use the Site through analytics.

You can control cookies through your browser settings, including blocking or deleting them. Note that disabling certain cookies may affect how parts of the Site function. Where analytics tools are used, the data we receive is aggregated or pseudonymized and used only to improve the Site and our Services.

Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, the Site does not currently respond to them, but we honor the opt-out rights described in Section 9.

06Third-Party Services & Links

The Site and our communications may contain links to third-party websites, social media platforms and advertising or analytics services that we do not operate or control. This Privacy Policy does not apply to those third parties.

We encourage you to review the privacy policies of any third-party service you interact with, including platforms such as Meta, Google or TikTok when campaigns run on them. We are not responsible for the privacy practices or content of third-party sites and platforms.

07Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• For the duration of our business relationship and any ongoing projects;
• As required to comply with legal, tax, accounting or contractual obligations;
• As needed to resolve disputes and enforce our agreements.

When personal information is no longer needed, we delete it or anonymize it so it can no longer be associated with you.

08Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or alteration. These measures include limiting access to personal information to people who need it for legitimate business purposes and using reputable service providers.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will act in accordance with applicable law.

09Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the rights to:

• Know / access the personal information we hold about you;
• Correct inaccurate personal information;
• Delete personal information, subject to legal exceptions;
• Opt out of marketing communications at any time;
• Non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before responding, and we will respond within the timeframes required by applicable law.

10Children's Privacy

The Site and our Services are intended for businesses and adults. They are not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete that information promptly.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. When we do, we will revise the "Last updated" date at the top of this page.

If we make material changes, we will take reasonable steps to notify you, such as posting a prominent notice on the Site. We encourage you to review this page periodically to stay informed about how we protect your information.

12Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us: